Uploads
Why does an upload stall or time out?
Large files, browser memory pressure, unstable connections, and extension mismatches are the usual causes. Use the full upload troubleshooting guide.
What should I check before retrying?
Verify the file opens locally, keep the real extension, and retry on a stable network before changing formats at random.
Document conversion
What is the safest way to convert DOCX to PDF?
Start with a clean source file, standard fonts, and a final output review. The full workflow is in DOCX to PDF guide.
Why does PDF to DOCX layout vary?
PDF structure is not always semantic. Dense visual layout, positioned elements, and embedded fonts can all affect reconstruction quality.
Limits and retention
How long are files kept?
Jobs and temporary files are not stored for long-term hosting. Expect expiry after the inactivity TTL and download results promptly.
What if my PDF is too large?
Reduce image weight, remove redundant pages, or export a lighter source first. See PDF size preparation guide.